• Why WLIQ?
  • Services
    Web Development
    Design
    Marketing
    Website Maintenance
    Ad Hoc
    Hire Dedicated Resources
    Hosting
    Mobile Application Development

    Our Offerings

    Enabling agencies to focus on what they do best by providing a wide range of specialized services.

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  • Technologies
    CMS
    Custom Development
    Ecommerce Development
    Design
    Paid Media
    Mobile Apps

    Tech that Matters!

    Realize your agency’s full potential by partnering with us and tapping into our specialized talent.

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  • Work
  • About
    Who We Are?

    We are born from an agency and made for an agency.

    Team

    Meet your team of talented and dedicated professionals.

    Join Our Team

    Join us and be a part of our family today.

    AMI

    Key partners for opportunities.

  • Insights
    Resources

    Workflows? Checklists? Contracts? It’s all in here!

    FAQ

    Shedding light on some frequently asked questions.

    Blog

    Discover how we think and work. See our thoughts in motion.

  • Contact Us

Issue Reporting and Resolution Workflow

ISSUE REPORTED Step 1 Issue reported by client via Lariat/Email/Phone Call/Bugherd Acknowledge & record issue in Lariat/Bugherd Identify billing and payment method Testing: Dev Team tests locally and confirms fix Fix: Fix is implemented to Staging or Production Verify: Dev Team confirms fix in Lariat or Bugherd Client notified, reviews and confirms fix If rejected, then issue is reassigned to PM for further clarification If approved, issue is resolved and closed PM assesses issue in Lariat and ask questions as needed TRIAGE ASSIGNMENT Step 2 Assign triage team Estimate sent as needed or if possible Determine severity level & move into production queue VERIFY Step 3 Can Dev Team verify and replicate the issue? If no, ticket issue is rejected and reassigned to PM for further clarification or closure If yes (and if estimate is approved) issue continues to resolution RESOLUTION Step 4

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