CUSTOM CHATBOT INTEGRATION

Most custom chatbot projects take 6 to 8 weeks from kickoff to production deployment. Simple knowledge base bots can launch in 3 to 4 weeks. Complex multi-step bots with CRM integrations typically require the full 8 weeks. The timeline includes discovery, build, testing, and a supervised launch period where we monitor the first 500 conversations.

A chatbot answers questions and guides conversations based on trained content. An AI agent takes autonomous actions — connecting to APIs, executing workflows, and making decisions across multiple systems. Chatbots are conversational interfaces. AI agents are operational tools. Most businesses need a chatbot first. Agents come later when the use case requires system integration and autonomous decision-making.

Hallucination risk depends on the platform and training approach. DocsBot uses retrieval-augmented generation (RAG), which grounds every answer in actual source documents — reducing hallucination to near zero. Botpress uses scripted conversation flows where responses follow defined paths. Both approaches are significantly safer than connecting a raw language model to a website. We also configure fallback responses so the bot says “I do not know” instead of guessing.

Setup costs range from $5,000 to $18,000 depending on complexity. A basic knowledge base bot starts around $5,000. A lead qualification bot with CRM integration runs $8,000 to $12,000. A full chatbot suite with multiple bots and analytics starts at $12,000. Monthly maintenance and platform fees run $100 to $250 on our end. Agencies typically mark up the full package by 50 to 65 percent.

Yes. Botpress has native integrations with HubSpot, Salesforce, Zendesk, and Intercom. DocsBot integrates with Slack, Zapier, and custom webhooks. For platforms without native connectors, we build custom API integrations. CRM integration is critical for lead qualification bots so that qualified leads flow directly into the sales pipeline with full conversation context.

The bot needs the same content your client’s customers already look for — FAQ pages, help articles, product documentation, pricing pages, and policy documents. We audit the client’s existing content library during the discovery phase and identify gaps. If content is missing, we flag it before build begins. The quality of the training data directly determines the quality of the bot’s responses.

Completely. Your client never sees our name on any deliverable, interface, or communication. The chatbot UI matches the client’s brand. All documentation carries your agency’s branding. We join standups and Slack channels as your team members when needed. The entire engagement is positioned as your agency’s capability.

Every bot we build includes escalation paths. When it cannot answer confidently, it transfers the conversation to a human agent with the full chat transcript attached. No dead ends. No loops. The customer gets help, and the support agent starts with context instead of asking the customer to repeat everything. We configure escalation triggers during the build phase based on the client’s support workflow.

Yes. Both DocsBot and Botpress support multi-site deployment. A single bot can serve a website, a mobile app, a Slack workspace, and a help center simultaneously. Each deployment point can have its own UI styling while sharing the same knowledge base and conversation logic. Multi-channel deployment is included in the setup — no additional build cost for extra embed points.

We track five core metrics from day one: total conversations, resolution rate (questions answered without human help), escalation rate, customer satisfaction score (collected via post-chat survey), and top unanswered questions. Monthly reports are delivered in a format you can forward directly to your client. Most bots reach 85 to 90 percent resolution rate within 60 days of launch.