FAQs

WLIQ builds portfolio-ready deliverables for your agency. With your permission, anonymised versions of projects can be repurposed as your agency’s case study content. We also provide measurable outcome data (traffic growth, conversion rate improvements, project timelines met) to strengthen your proposals.

WLIQ has served agency clients across healthcare, legal, finance, eCommerce, professional services, real estate, home services, B2B SaaS, and more. Vertical-specific experience is available on request — tell us your client’s industry and we’ll match you with relevant examples.

Yes. We can connect you with reference partners across verticals including healthcare, professional services, eCommerce, B2B SaaS, and home services. References are matched to your agency’s client type for relevant context. Request references through your account manager.

We measure AI visibility using a combination of entity recognition testing, citation presence checks across ChatGPT, Perplexity, and Gemini, share-of-voice analysis versus competitors, and structured data validation. Results are benchmarked against industry competitors and tracked over time.

WLIQ’s Website QA Audit covers: cross-browser and device testing, broken link checks, form functionality, page speed assessment, accessibility spot checks, and CMS configuration review. Audits are delivered as a prioritised findings report with remediation recommendations. Standard turnaround is 5–7 business days.

For healthcare and sensitive data use cases, we recommend and can implement HIPAA-compliant infrastructure: encrypted data storage, BAA-signed cloud providers, access logging, and AI tools vetted for healthcare compliance. We always advise clients to confirm compliance requirements with their legal team.

WLIQ’s delivery model is built for agency growth. We can scale resource allocation up or down based on your volume without requiring you to hire. Whether you’re managing 5 client accounts or 50, our team structure adjusts to match your needs.

Uptime SLAs are defined per hosting or maintenance engagement. Standard plans include 99.9% uptime monitoring with automatic alerts. Critical incidents trigger immediate response. Full SLA terms — including response times and resolution commitments — are detailed in your SOW.

WLIQ follows industry-standard security practices: all client data is handled under NDA, websites are delivered with SSL, strong password policies, and role-based access controls. For hosted sites, we provide daily backups, malware scanning, and uptime monitoring as part of our maintenance plans.

CMS training is included in all web development project handoffs. We provide a written or video walkthrough of the admin interface, showing your team (or your client) exactly where to update pages, add blog posts, manage media, and configure key settings.

WLIQ integrates with Asana for task management and project tracking. We can work within your existing Asana workspace, receive assignments, and update task status in real time. Asana workflows can be configured to your agency’s existing templates during onboarding.

WLIQ provides Looker Studio dashboards as a standard reporting tool for marketing engagements. For project collaboration, we work within your existing PM tool (Asana, ClickUp, Monday, etc.) and provide status updates via your preferred channel.

The right platform depends on your client’s business model, budget, and scale. WordPress + WooCommerce is ideal for content-heavy stores needing flexibility. Shopify is best for direct-to-consumer brands wanting low maintenance overhead. BigCommerce suits high-SKU or B2B use cases. We’ll recommend based on the client’s specific needs.

Yes. WLIQ integrates with a wide range of marketing, CRM, analytics, and eCommerce tools — including HubSpot, Salesforce, Klaviyo, Stripe, QuickBooks, Google Analytics, and others. Integration feasibility is assessed during scoping; most common SaaS integrations are well within our experience.

We expose standard REST and GraphQL APIs for custom integrations. For specific platform APIs (HubSpot, Salesforce, Stripe, etc.), we build the integration to your technical spec. API documentation and authentication details are handled during the scoping and development phase.

WLIQ has been operating since 2009 and has served 500+ agency partners. In the unlikely event of a business disruption, your MSA guarantees asset transfer and code delivery. All client-related files, credentials, and documentation are accessible to your agency at any point in the engagement.

You need a signed MSA (covers the ongoing relationship) and a SOW for each project or retainer. That’s it. No procurement portals, vendor registration, or lengthy approval processes. Most new partners are under contract within 3–5 business days of requesting agreements.

An NDA is included within our Master Services Agreement — you don’t need to provide a separate document. If your agency requires a custom NDA before the MSA is executed, we can review it. Standard confidentiality terms cover all WLIQ team members who work on your accounts.

WLIQ offers multiple engagement tiers — from single-service retainers to full-service white-label partnerships. Tiers differ in included services, dedicated support hours, reporting depth, and account management frequency. Your account manager can walk through tier options based on your agency’s volume.